To help during these difficult times we have reduced our minimum orders and some of our carriage costs. We are currently able to offer these terms for orders for immediate delivery up to June 15th 2020.
There is FREE delivery for orders over £30 to the UK. For orders under £30 the delivery cost is £3.99
For delivery to Europe the delivery cost is £15.
If you are delivering to other than the UK and Europe please email the office [email protected] and we will provide a quote for delivery. I am sorry but we are not able to deliver to the USA or Canada.
In the UK, we send out smaller orders via the Post Office on a tracked service and you will be sent an email on despatch. Larger orders are sent by courier, which will require a signature, however you will be sent an email with the delivery details and a tracking number and a link to change the delivery date.
Orders are usually despatched within two days during the working week and no later than seven days unless an item is out of stock. This rarely happens but we would keep you informed of the situation.
DELIVERY FOR TRADE CUSTOMERS
If you are a new trade customer or an overseas customer and you have any queries about placing and order or delivery to your premises, please get in touch with the office on 015395 59007 or [email protected]
On our website you can order less than our minimum order level. These smaller orders are available proforma and our minimum carriage costs apply.
UK Mainland: Orders over £150 + VAT – carriage is free
UK Mainland: Orders below £150 + VAT – carriage is £6 + VAT
Scottish Highlands, Islands & Isle of Man: Orders over £250 + vat – carriage is free
Scottish Highlands, Islands & Isle of Man: Orders under £250 + vat – carriage is charged at £12.50 + VAT
Northern Ireland: Orders over £200 + VAT – carriage is free
Northern Ireland: Orders below £200 + VAT – carriage is charged at £7.50 + VAT
Republic of Ireland: Orders over £250 + VAT – carriage is free. These orders currently need to be placed via the Pintail Candles office [email protected]
Republic of Ireland: Orders below £250 + VAT – carriage is charged at £12.50 +VAT. These orders currently need to be placed via the Pintail Candles office [email protected]
Channel Islands & Europe: carriage is charged at cost. These orders currently need to be placed via the Pintail Candles office [email protected]